Services
Through its network of international luxury consortia and as a member of VIP programmes at some of the finest properties in the world, our clients enjoy instant access to an exclusive world of benefits.
TEL. +61 (0) 459 990 459
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TEL. +61 (0) 459 990 459
E. TRUANT@TRUANT.COM.AU
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Specialised
We work closely with you to offer seamless logistics, a curated edit of accommodation, and plenty of inspiration. In destinations where we believe it’s crucial to have support on the ground, we partner with a network of top drawer local specialists who we know and trust, and who will show you the hidden gems you’d never find by yourself.
Curated
We organise trips for freestyle travellers who just want to know where to stay and how to get there, for more structured travellers who like to immerse themselves in planned activities and experiences, and for travellers in between.
Individual
Everyone’s travel style is different: perhaps you want nothing more than sand between your toes and to hear your children laughing; or perhaps you’re looking for a deeper connection with a country, its people and culture. Whatever your style is, our job is to make it happen.
Experienced
We are the best fit for you when you want the certainty of knowing you will be looked after, both here and whilst you’re away, and when you appreciate that there is a value on our time and experience, and more importantly, on yours.
Benefits
Through its network of international luxury consortia and as a member of VIP programmes at some of the finest properties in the world, our clients enjoy instant access to an exclusive world of benefits.
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TRuant Travel Design is an independent affiliate of Smartflyer, a member of Virtuoso: an elite, invitation-only consortium featuring the world’s best hotels. This allows us to extend exclusive amenities such as daily breakfast, hotel credits, upgrades, luxury transfers and much more to you, with our compliments.
We are also a preferred partner of Belmond, Four Seasons Hotels & Resorts, Peninsula, Mandarin Oriental, Rocco Forte, Ritz-Carlton, Rosewood, Shangri–La, Conrad, Edition Hotels, St Regis, and the Dorchester Collection amongst others.
We are often able to add special amenities at selected unique and independent properties around the world thanks to our elite status with Leading Hotels of the World, Preferred Hotel Group, Small Luxury Hotels, Design Hotels, Mr & Mrs Smith, and Tablet Hotels.
We are a member of the Pure Life Experiences and LE Miami communities, respectively connecting with leaders in experiential travel in some of the world’s most far-flung corners, and forward-thinking contemporary and creative travel brands.
Each of these affiliations means that you are a valued guest, not a booking reference, and provides you with access to a little black book of hotels and experiences you didn’t know you needed.
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Faq
How are you different to a normal travel agent
Truant Travel Design has access to the same types of services as a general travel agent, such as travel insurance, rail, car hire, cruising, tours and flights. However we are not a retailer of travel “products”. We are retained by our clients to source information, experiences and accommodations which are particularly suited to them and have a very proactive role in finding, advising and designing travel. One of our key differences is that we are an entirely independent consultancy, which leaves us free to choose the elements of a trip which best suit you. We have a far reaching network of hoteliers and suppliers but our key aim is to choose what suits you.
Do you charge fees
We do charge fees for some services, and this enables us to maintain our independence and ensure that we are always working in our clients’ best interests. A copy of our fee schedule is available on request.
Can you obtain deals and specials which I can’t obtain myself
We have excellent relationships with hoteliers and suppliers around the world, and can often obtain VIP benefits for you that are not available to the public at large or online. We always strive to obtain the best value for our clients however this does not necessarily equate to the cheapest deal. We find that we are better matched with clients who trust our judgement and understand that there is a value in both what we do and the time that we put in.
What happens if we decide not to go ahead with a trip
We appreciate that often circumstances beyond your control result in a trip either not proceeding, or being cancelled. Sometimes clients just want to have an idea of what’s possible and the likely cost. We charge a small trip planning fee for the itinerary and information we provide, and if the trip doesn’t proceed for any reason, there is no further obligation until such time as a trip is booked. Once the trip is booked, we do charge cancellation fees, as may any suppliers we use and we encourage you to familiarise yourself with any terms and conditions prior to booking.
Can I book the trip or part of the trip myself
Our preference is to book our clients’ trips in their entirety to ensure quality and continuity in the travel services provided, and to limit the possibility of mistakes arising out different parties arranging different services. However we understand that sometimes trips need to be partially arranged by clients themselves, and we will always try and work with you to ensure that everything flows smoothly.
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Blog
Truant Travel Design
Specialising in exquisite lodgings and creating personalised itineraries throughout Australia and the world, Truant Travel Design is a private travel design firm based in Australia.
