Faq
How are you different to a normal travel agent
Truant Travel Design has access to the same types of services as a general travel agent, such as travel insurance, rail, car hire, cruising, tours and flights. However we are not a retailer of travel “products”. We are retained by our clients to source information, experiences and accommodations which are particularly suited to them and have a very proactive role in finding, advising and designing travel. One of our key differences is that we are an entirely independent consultancy, which leaves us free to choose the elements of a trip which best suit you. We have a far reaching network of hoteliers and suppliers but our key aim is to choose what suits you.
Do you charge fees
We do charge fees for some services, and this enables us to maintain our independence and ensure that we are always working in our clients’ best interests. A copy of our fee schedule is available on request.
Can you obtain deals and specials which I can’t obtain myself
We have excellent relationships with hoteliers and suppliers around the world, and can often obtain VIP benefits for you that are not available to the public at large or online. We always strive to obtain the best value for our clients however this does not necessarily equate to the cheapest deal. We find that we are better matched with clients who trust our judgement and understand that there is a value in both what we do and the time that we put in.
What happens if we decide not to go ahead with a trip
We appreciate that often circumstances beyond your control result in a trip either not proceeding, or being cancelled. Sometimes clients just want to have an idea of what’s possible and the likely cost. We charge a small trip planning fee for the itinerary and information we provide, and if the trip doesn’t proceed for any reason, there is no further obligation until such time as a trip is booked. Once the trip is booked, we do charge cancellation fees, as may any suppliers we use and we encourage you to familiarise yourself with any terms and conditions prior to booking.
Can I book the trip or part of the trip myself
Our preference is to book our clients’ trips in their entirety to ensure quality and continuity in the travel services provided, and to limit the possibility of mistakes arising out different parties arranging different services. However we understand that sometimes trips need to be partially arranged by clients themselves, and we will always try and work with you to ensure that everything flows smoothly.
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Truant Travel Design
Specialising in exquisite lodgings and creating personalised itineraries throughout Australia and the world, Truant Travel Design is a private travel design firm based in Australia.
